Cargofive offers a platform that makes access to ocean freight rates easier. At Cargofive, we help freight forwarders to digitalize and standardize their pricing and sales processes.
As a Customer Support Agent, you will have the opportunity to be part of a growing startup that seeks to promote the digital transformation of one of the most important industries in the world.
We are looking for candidates who:
- Are motivated to face new challenges and to constantly be learning
- Are customer-centered and goal-oriented
- Are excellent communicators and passionate about customer service
- Have a good attitude and business vision
- Are team players and willing to give always their best
Responsibilities:
The Customer Support team is in charge of constantly being in contact with customers and potential customers, managing and solving any issues they have, in order to ensure that they have the best experience possible with Cargofive. The main responsibilities of an agent are:
- Assist our customers with any issue they encounter when using our product
- Respond to customer queries in a timely and accurate way, via email or chat
- Follow up with customers to ensure their issues are resolved
- Resolve customer queries, recommend solutions, and guide product users through features and functionalities
- Collaborate with different teams in order to solve customer issues
- Keep our internal database updated with the correct information needed about the tickets created
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions and aspects to improve
- Inform customers about new features and functionalities
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Build performance reports, analyze results, and come up with ideas to improve them
Required:
- Availability to work full-time remotely in the European time zone (GMT+1)
- At least 1 year of experience in Customer Support
- Fluency in Spanish and English
- Excellent communication (oral and written), problem resolution, organization, and multi-tasking skills
- Experience using help desk software and user management tools (Intercom, CRM, etc.)
- Fast learning, adaptable, and highly flexible abilities
- Analytical with great attention to details
- Proactive
Desired:
- Knowledge and experience in international logistics
- Advanced knowledge of technology
- Other languages: Italian, Portuguese, French
Benefits:
- Being part of an international, diverse, united, sociable, and dynamic team
- Professional development opportunities
- Access to training and courses to improve personal and professional knowledge
- Unique opportunity to help in the transformation of one of the biggest industries in the world
