The adoption of Cargofive as a digital tool has represented a significant change in Vesta Forwarding’s commercial processes.
With global reach, Vesta Forwarding is positioned to be one of the key players in the supply chain for the coming years, with operations in Europe, Middle-East, and Latin America, their Spanish location moved more than 20000 TEUS last year.
Karina López, Head of the Pricing Department, emphasizes that Cargofive’s user-friendly and intuitive interface has made it easier to manage rates and obtain ocean freight rates.
This quick access to information has enabled Vesta to provide faster and more accurate responses to actual or potential customers, greatly improving its customer service.
In the last year, the use of Cargofive in Vesta Forwarding has grown exponentially.
Initially adopted by the pricing team, its use has expanded to the commercial team and, on some occasions, to office managers.
Karina mentions that approximately 10 people use Cargofive daily at their offices.
“Cargofive helps us a lot, without the information feed from the pricing department, we would not be able to function as we are right now” explains Karina, underlining the integration of the tool into their daily operations.
This growth in usage is due, in part, to the need to update and upload contracts more frequently due to the short term of current rates.
With an increase of 80% in their usage of the platform, to solve a specific business problem: lack of visibility on freight rates.
Among the outstanding advantages of Cargofive, Karina highlights the mobility and accessibility of the tool, which allows users to check rates anywhere and at any time.
“It is a very user-friendly application, very intuitive, you open the phone and you have everything at your fingertips” she says.
The ability to access information from mobile devices has been crucial to maintaining operational efficiency. In addition, the user-friendly interface and the ease of displaying real-time rates to customers have set Vesta apart in the market.
However, Karina also points out some areas for improvement, such as the need for direct integrations with shipping lines for special containers and more detailed comparative rates.
Vesta Forwarding’s future with Cargofive looks promising. The tool has not only optimized current processes, but also has the potential to scale business operations quickly and easily.
Cargofive’s ability to adapt and grow with the company’s needs is a key point for its continued success.
“It has provided us with differentiation and allowed us to grow,” says Karina.
With a vision towards expansion and continuous improvement, Vesta Forwarding is well positioned to take advantage of digitalization and continue to innovate in the logistics and shipping industry.
Conclusion
The adoption of Cargofive has been a catalyst for the improvement and expansion of Vesta Forwarding.
The tool has enabled more efficient management of freight quotations, faster response to customers and facilitated the integration of new routes and suppliers.
With the continued development and adaptation of Cargofive, they are prepared to meet the challenges of the future and successfully scale its operations.
