With the uprising of digital transformation, traditional freight forwarders are being threatened by five types of companies. There are now startups, suppliers, and even customers using new technologies to develop many business models that improve the customer experience and the operations’ efficiency. These new digital business models have the strength to seize the industry’s leadership, […]
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In this constantly evolving world, change is inevitable. Nowadays, digital transformation in all types of business and industries is unstoppable. We now see more and more freight forwarders starting this path as well as technological enterprises that have accelerated change in this industry. It is time to adapt and evolve, but do you know at […]
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Over the past years, there has been a remarkable increase of digital freight forwarders. It is the result of the imminent need for digital transformation that has been growing in the logistics industry. But, what is actually the difference between traditional and digital freight forwarders? Let’s find out. It has been a while since […]
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Digital transformation is hard, especially if we are talking about freight forwarding industry. It has taken some time to get technology involved in freights processes, but it’s now more and more common to see digital freight forwarders and platforms that simplify or optimize a procedure. This is something no business in the industry can escape, […]
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In order to be successful in freight forwarding, it is vital to measure and study some key results. There are at least 4 performance metrics all freight forwarders should analyze, it doesn’t matter if your company is small or big. So if you don’t know them yet, here is your chance to do it. […]
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Freight forwarders world is changing very fast due to the large number of innovations emerging and, mainly because of the profile of professionals who will lead the industry in the coming years. In 2020, half of the workers will be Millennials. For this generation, there is no tolerance for slowness or inefficiency, they require […]
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Nowadays, it doesn’t matter how good your product or service is, the thing customers are most likely going to remember is the experience they have with your company. So, how is your customer experience doing? We want to help! Let us tell you how you can improve customer experience in freight forwarding. In this […]
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